Cancellation & Refund Policy

REFUNDS

1. We will refund any amount left in your Unutilised Account if your Account gets suspended or removed
   • (a) due to Our failure to provide Services,
   • (b) any instruction received from any government or regulatory authority
2. We will refund the Pre-Designated Amount paid by You in case any Contest is abandoned in accordance with these Terms within 3-5 business days.
3. We shall deactivate Your Account pursuant to any direction issued by an appropriate government agency and/or competent authority. If We receive requisite instructions from such authority, We shall refund the deposited amount from Your Unutilised Account to the source account, subject to applicable processing fees within 3-5 business days.
4. In the event Our Services are not available due to reasons outside Our control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond Our control, such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, epidemic, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials or any cancellation of services available on Our Platform (each a “Force Majeure Event”), then We reserve the right to cancel any Contest and process refund of the Pre - Designated Amount within 3-5 business days.
5. In the event of a Public Contest involving only two Users, where both the Users have entered the same details, the Prize Money Pool and the Platform Fee shall be equally divided between the Users. Your portion of the Prize Money Pool shall be credited into Your Winning Account and Your portion of the Platform Fee shall be credited in the Discount Bonus Account.
6. If there is any request for withdrawal of amount deposited in Unutilised Account, such refund request shall be processed within 3-5 business days net of GST i.e. applicable 28% GST paid on the amount deposited in Unutilised Account shall not be eligible for refund as per applicable government laws.

USER FUNDS

1. You hereby authorise Us to appoint an independent third-party/ trustee/ escrow agent to act on your behalf (“Third Party”) who will be holding any amount deposited by You in a fiduciary capacity.
2. You acknowledge that
1. We do not hold any right, title and/or interest in the amount deposited by You.
2. The amount deposited by You will be used only for participation in the Paid Contest
3. any amount deposited by You, shall not be forfeited by Us except in case where We receive an instruction from any government agency or competent authority.
3. You further authorize Us to instruct the Third Party to open a non-interest earning bank account(s) which will be used for the following payouts:
1. Withdrawal of Your winnings
2. Payment of Platform Fee
3. Payment of taxes as applicable towards TDS on Net Winnings
4. Government (toward GST payable)